Award Certificate
Please be aware the University will be closed for an extended break over the Christmas period, closing at 12:00 (noon) on Tuesday 24 December and reopening at 8:30 on Thursday 2 January 2025. This means there will be a delay in responding to emails and queries.
How will I receive my certificate?
Once the Board of Examiners has confirmed your award, your certificate will be sent as soon as it is printed.
Your certificate will be sent to the Home Address you have listed on your Student Record. It is essential that you ensure your contact details are kept up to date, so your certificate is sent to the correct address.
It is not unusual for your certificate to take at least 6 weeks to arrive.
Can I have a digital copy of my certificate?
Yes. When your digital copy is ready to be viewed, you will be sent an invitation email to register for Herts Digital Documents. You will be able to view a digital version of your certificate online on Herts Digital Documents and share this securely with third parties, such as prospective employers. Please note, it is not possible for a copy of your certificate to be emailed to you. Initially, this will be available for awards locked after 1st July 2024. We’re hoping to roll this out to those who graduated before this date from spring 2025.
How does Herts Digital Documents work?
Herts Digital Documents gives University of Hertfordshire graduates access to a digital version of their certificate via a secure online portal. This portal allows graduates to share their certificate safely with prospective employers or other third parties, anywhere in the world.
When your certificate is printed, a version will also be published to your Herts Digital Documents profile. You will receive an automated email requesting you to register for an account. You will need your student number to register.
Please do not set up your account until you are invited by email to do so. The digital version of your certificate is only valid when viewed and shared on Herts Digital Documents.
Initially, this will be available for awards locked after 1st July 2024. We’re hoping to roll this out to those who graduated before this date from spring 2025.
For more detailed information about using Herts Digital Documents, please see this Ask Herts page.
Can I receive my certificate if I have an outstanding debt?
No. Certificates are not released if you have an outstanding academic debt to the University. You will not receive your hard copy certificate, nor will you be able to view your digital certificate on Herts Digital Documents. We cannot issue you an award verification letter either.
To clear any academic debt please contact Finance Tuition. Once this has been cleared, please contact us with your postal address for your certificate. We will then post your hard copy certificate and publish your digital certificate to your Herts Digital Documents profile.
How will my name appear on the certificate?
The name will be taken from the Student Record System at the time of your Exam Board.
If you wish to alter this before your Exam Board, please speak to the Ask Herts Student Centre at ask@herts.ac.uk or +44(0)1707 284800. However, the certificate is an official document, and it must state your full legal name at the time your Exam Board meets. It cannot be amended after your Exam Board has met.
Can I collect my certificate in person?
No, due to the volume of certificates it is not possible to collect in person, final award certificates are posted to the Home address on your Student Record.
Can I have more than one certificate?
No. It is the University's policy that award recipients are only issued with one hard copy certificate. The University will not issue additional copies or a duplicate certificate to any one already holding an original certificate.
However, you will be able to view a digital version of your certificate online on Herts Digital Documents and share this securely with third parties, such as prospective employers.
Can I have a replacement certificate?
If your original University of Hertfordshire certificate has been lost or damaged a replacement certificate can be applied for.
If it has been less than one year since your original certificate was posted, we can issue you a replacement for free. Please email awards@herts.ac.uk to arrange this. Certificates to international addresses will be sent out with a tracking number and certificates to UK addresses will be sent out via 2nd class post. You can choose to pay for DHL delivery, for which there is a cost of £28.
If it has been over a year since your original certificate was posted, replacements are issued at a cost. The replacement will have the same standing as the original, but it will be produced in the current format and may not be an exact replica. To order a replacement certificate please visit our e-shop:
Replacement Certificate Application
Can I request a certified copy of my certificate?
Yes, if you have your original certificate. You must send us a photocopy which we can stamp and sign to certify that it is a copy of your original certificate issued by the University of Hertfordshire. Please note, Herts Digital Documents certificate copies cannot be accepted. To request a certified copy please visit our e-shop:
If you need an Apostille: An Apostille is an official government-issued certificate or stamp added to documents so they will be recognised when presented in another country. The University cannot provide this service so enquiries would need to be made directly with a provider of an apostille or notarial service.
World Education Services (WES)
When you start the process with WES you will be able to complete their Academic records Request Form, please send this to awards@herts.ac.uk and we will process your request.