Social Care Services And The Social Perspective

Peter Gilbert (UK)

If the 'Whig' interpretation of history is to be believed, namely that progress follows an upward linear curve, then the Government's White Paper on learning [intellectual] disability, Valuing People: A New Strategy for Learning Disability for the 21st Century (Department of Health, 2001; see also Greig, PSYCHIATRY 2003; 2:8: 2-4), could be seen as the 'base camp' before the final assault on the summit of universal good practice. But of course it is not that simple. There have been major improvements in values, skills and services, but also a marked decline in some areas, notably the management of the transition from childhood to adulthood (see below and Gilbert, 2002) and a reduction in commitment from the NHS (see Greig, 1999). As Rob Greig, now director of the Government's Taskforce on Learning [Intellectual] Disability, remarked: 'herein lies a major national policy issue. We understand how to deliver effective person-centred services, and national policy calls for them to be delivered, yet they are largely absent' (Greig, 1999).

The Social Services Inspectorate national report of April 1998 spoke positively about progress, pointing to major changes in services and increases in opportunities, but acknowledged starkly that 'the range and quality of social care resources for people with learning [intellectual] disabilities did not match users' and professionals' aspirations' (Social Services Inspectorate, 1998).

Towards a social model of intellectual disability
People with intellectual disabilities have often been devalued and disadvantaged throughout history (see Figure 1). Valuing People looks to redress this, on the basis of four key principles:

• rights
• independence
• choice
• inclusion.

The White Paper does not, however, avoid the challenges ahead (see Figure 2).

The emphasis is now firmly on issues of rights and responsibilities, social care models, and social inclusion and citizenship; but there are potential hazards. The move away from a biomedical model of disability and towards a social model has meant that in some areas the NHS has withdrawn attention and resources from intellectual disability. This is particularly problematic as the proportion of people with profound, multiple disabilities living into adulthood has greatly increased in the last 20 years, as has the number of those with complex challenges such as autism. The new primary care trusts (PCTs), which could be a major force for good in working with individuals and their families, are under financial pressure and seem to be struggling to cope with a complex commissioning agenda. Organizational divisions in local authorities have led in some areas to a decline in the good practice that was developed in the 1980s. Resource constraints in local authorities and the NHS have resulted in a tightening of eligibility criteria, leaving a number of vulnerable people with inadequate services.
Positive working relationships between primary care, secondary care and social care are essential in assisting individuals and their carers to achieve valued lifestyles. One of the ironies of the current situation in the UK is that, in large measure, we know what works, but good practice is still not being developed into standard practice.

Tracing history
The philosopher George Santayana famously pronounced that 'those who forget the past are condemned to repeat it'. While it is easy to sentimentalize the past, there is little doubt that in the world-view of the pre-enlightenment age, intellectual disability and mental illness were recognized as having some value in society (see Gilbert and Scragg, 1992; Race, 2002; Atkinson et al., 1997; Ryan and Thomas, 1987). Monasteries throughout medieval Europe provided asylum and care for people with intellectual disabilities in a system sometimes described as 'the first welfare state'. While this was usually a caring approach, it was paternalistic and lacking in any developmental process, with those cared for conceptualized as 'children' and 'objects of pity' (see Wolfensberger, 1992). This changed radically in the 18th and 19th centuries as the 'Age of Reason' and the Industrial Revolution brought in a more individualistic and utilitarian approach. Irrational behaviour was perceived as a threat, and lack of economic productivity was seen as a burden on society (see Figure 1). The ideas of Charles Darwin brought to the fore themes of racial fitness, which led to a powerful and pervasive eugenics movement in the 19th and early 20th centuries. This was discredited only when the Nazi regime interned and then annihilated thousands of people with intellectual disabilities and mental health needs.

In the UK, the local authority 'colonies' for disabled people were transferred to the NHS in 1948 but they remained isolated from mainstream developments in healthcare. The exposure of abuses in the long-stay hospital system - e.g. at Ely Hospital, Cardiff, in 1967 - provoked calls for change and led in part to the 1971 White Paper Better Care for the Mentally Handicapped. Targets were set for community resources in both residential and day services, but there has always been a shortfall. While some regional health authorities worked collaboratively with local authorities to set up progressive service models, others used the massive increase in availability of social security funds in the 1980s to 'decant' residents into often unsuitable and un­supervised private places. Although the NHS and Community Care Act 1990 placed a greater emphasis on social care and a more focused approach, it also led to very tight resource parameters as local government funding failed to meet the increased life expectancy and higher rate of dependency levels of people with intellectual disabilities.

The social perspective
The disabilities and experiences of individuals are often much more to do with society's attitudes than the original impairment. Vital to the whole issue, as the historical perspect­ive shows, is the notion of citizenship and social inclusion. The Government's Social Exclusion Unit defines the concept as 'a combination of linked problems … that lead people or places to be excluded from the mainstream' (Social Exclusion Unit, 1999).
Recently, the newly formed Social Perspectives Network defined a 'modern social model' for the connected area of mental health. Key factors included the need to understand and relate to the complexity of human health and well-being, and how social and biological factors interact in the construction of health (Duggan et al., 2002).

Social care and social work
Within this overall framework sit both social care - 'the function of supporting people to lead independent lives' (Behan, 2002) - and social work, with its emphasis on using the self and personal skills in order to empower individuals and groups to work towards purposeful and positive change (see Thompson, 2000; Gilbert, 2003). As the revised British Association of Social Workers Code of Ethics points out, 'principles of human rights and social justice are fundamental to social work' (BASW, 2002).

Identifying what users and carers want
In a highly competitive and discriminatory society, individuals and their families can become trapped in a negative spiral of low expectations and poor outcomes (see Figure 3). Many individuals experience double or even triple discrimination through gender, race or sexual orientation and/or additional health needs (see Chamba et al., 1999).
From the outset, parents need a speedy and accurate diagnosis, sensitively delivered and followed through with ongoing support (see Gilbert and Hunter (1982) and pages 47-8). As parents do not always need or want continuing follow-up by a social worker or community nurse, contact around predictable life events (see Gilbert, 1985) is one way to ensure that major hurdles, such as the complex transition from childhood to the adult world, are successfully negotiated.
As they get older, people with intellectual disabilities will inevit­ably develop different perspectives from those of their parents. While people with intellectual disabilities will increasingly require assistance to access mainstream services where appropriate, carers need support and sometimes respite from the caring role. The recent Mencap report No Ordinary Life (2001) demonstrates vividly how difficult life is for carers.

Services

Assessment
Assessment has always been a primary social work task, undertaken in a holistic way by staff who consider the individual within their familial, community and social context. The ethos is of empowerment and promoting independence - 'working with' rather than 'doing to'.
Both users and carers want the emotional and psycho­logical issues in their lives to be addressed, and practical problems tackled. Since the NHS and Community Care Act 1990 (fully implemented on 1 April 1993), the emphasis has tended to be more on the practical (e.g. procuring packages of care through the process of care management, assessing need, care planning, implementing the care plan, monitoring, reviewing, reassessing), perhaps to the detriment of the interpersonal approach. To some extent, Valuing People has redressed the balance with the introduction of person-centred planning (see National Development Team, 2002; Swinton, 2001). This is not a new concept, but one reshaped in the light of the White Paper. Local authorities have specific responsibilities for assessing the needs of carers under the Carers (Representation and Services) Act 1995.

Advocacy and empowerment
Citizen advocacy and self-advocacy models have been developing over the last 20 years. Many people with intellectual disabilities derive strength from being part of a self-advocacy forum, but as many individuals have difficulty communicating their needs and aspirations, citizen advocacy remains an important component of any service. Users and carers should not just be involved in their own service plan but should be brought in to plan overall and to evaluate services for the future (Beresford, 2002).
The Government is encouraging local authorities to increase the number of people with intellectual disabilities using the Direct Payments Scheme (see Valios and Aspis, 2002), which gives them direct control over the services they purchase to meet the needs they themselves define.

A place to live
The last long-stay hospitals in the UK are due to close by April 2004 (see also Hollins, PSYCHIATRY 2003: 2:8: 1-2), but this is by no means the end of the story. Valuing People describes limited choices in housing; provision across the country ranges from the conventional 24-bed local authority hostel, built in large numbers in the 1970s on the grounds of economy, to supported living schemes in which individuals own their own homes or are tenants of a housing association, with outside support coming in as required. Margaret Flynn (1987) speaks movingly of how precious one's own front door key is after years of institutionalization.
The place of village communities, which have a more protective ethos and are usually sited in rural areas, is still much debated. Originally formed by parents' groups, such communities have become more outward-looking in recent years. With the rise in the number of people diagnosed with autism, the National Autistic Society has been working with social services and health authorities on helpful service models for those people with specialist needs. There is, however, a worrying increase in the use of out-of-area placements by local authorities, particularly for people with challenging needs, rather than the development of local capacity to meet complex needs locally in full.

Day opportunities
When local authorities were building adult training centres (ATCs) as the main day service in the 1970s, these were seen as a progressive and professional approach to what had been a fragmented problem of inadequate or non-existent care for adults, delivered in dispersed settings. Like all institutions, however, they have largely become isolated and isolating for users (Gilbert and Scragg, 1992; Rooney, 2002). Valuing People requires local authorities to modernize day services by 2006 and has produced recommendations for change in conjunction with the National Development Team (Department of Health/National Development Team, 2002). Many areas have successfully developed, for example:

• employment services
• social firms (cooperative schemes which bring an ambience of enterprise without exploitation)
• sheltered employment
• further education opportunities
• leisure services

One lesson from the USA is that many more people can get into and retain employment than has previously been thought possible in the UK.

A valued lifestyle
No single approach is an end in itself. Sarah Rooney (2002) remarks that 'work is not a panacea for loneliness, or a guarantee of companionship'. Similar issues relate to respite care (see Oswin, 1984), in which it is vital that the service attends to the emotional and social needs of the child or adult as well as the respite requirements of the family. One of the main challenges that remains, even when services are successful, is the issue of developing valued friendship networks other than with immediate family and staff, in a society where difference still creates barriers (see Richardson and Ritchie, 1989).
In essence, the innate dignity and value of each individual must be considered at all times. One of the most powerful statements of the past few years has been the drama, art and poetry (see Atkinson and Williams, 1990) that results as people with intellectual disabilities say 'know me as I am'.

REFERENCES
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FURTHER READING
Bradley V, Ashbaugh J, Blaney B, eds. Creating Individual Supports for People with Developmental Disabilities. Baltimore, MD:
Paul H Brookes, 1994.
Department of Health. Valuing People: A New Strategy for Learning Disability for the 21st Century. London: The Stationery Office, 2001.
Gilbert P, Scragg T. Managing to Care: The Management of Services for People with Learning Difficulties. Sutton: BPI, 1992.
National Development Team. Person-centred Planning Toolkit. Manchester: NDT, 2002.
Race D, ed. Learning Disability: A Social Approach. London: Routledge, 2002.
Thompson N. Understanding Social Work: Preparing for Practice. London: Macmillan, 2000.
Wolfensberger W. The Principle of Normalization in Human Services. Toronto: NIMR, 1972.