Opening hours, contact and help
Learning Resources Centres (LRCs) opening hours
| Visitor type | Opening hours College Lane LRC | Opening hours de Havilland LRC |
|---|---|---|
| Current University of Hertfordshire students and staff | Open 24/7 | Open 24/7 |
| SCONUL Access members (bands A, B, and C with current UH ID card) | Open 24/7 | Open 24/7 |
| Walk-in visitors, including alumni, the general public, and SCONUL band R | Open to visitors | Open to visitors |
| Unaccompanied children and young people aged 0-17 | no access | no access |
LRC and library services over the Easter break
Both of our LRCs will remain open 24/7 over the Easter break for students, staff, and SCONUL Access members. Please note there will be no Helpdesk, library staff or on-site technical support during the bank holiday weekend Friday 18 – Monday 21 April:
- the LRC Welcome desk will close at 17:00 on Thursday 17 April and reopen at 10:00 on Tuesday 22 April.
- on-site technical support will be unavailable from Friday 18 April to Monday 21 April and any emails to helpdesk@herts.ac.uk will not be responded to over this period
- if you have any enquiries or a problem with a service please call the University’s out-of-hours phone service (providing general support) Tel: +44(0)1707 284678. You can also check the latest status of our services at status.herts.ac.uk/
- online help is available 24/7. Search Ask Herts.
For more information on LRC and library services available during this time please see our Easter opening information.
Walk-in visitors
Our LRCs are open for walk-in visitors aged 18 and is open over seven days a week:
- please see our visitor opening hours above
- both LRCs usually remain open to visitors throughout University closure days and bank holidays, but please check before travelling
- we regret that unaccompanied visitors under the age of 18 are not currently permitted
- please bring a photo ID and sign in at the LRC security desk
- find out more on our LRC visitors' page.
Children in our LRCs
In order to access our LRC services, we recognise that at times it may be necessary for staff and students to bring children with them for a short period of time:
- children must be supervised at all times and visits limited to approximately 30 minutes
- find out more on our LRC visitors' page.
Prearranged and supervised groups are welcome to tour our LRCs
Contact the Helpdesk for more information by emailing helpdesk@herts.ac.uk
Get help
Our Library and Computing Services Helpdesk service provides 24/7 support to our students and staff:
- access support online and by telephone available 08.00 to 18.00 Monday to Friday with telephone support available 24/7 outside of these times
- please check the status for the latest service information
- access a range of Library and Computing Services help and support at Ask Herts.
- find out more about our LRCs
- find out more about SCONUL Access arrangements.